Do you offer worldwide shipping?
We offer international shipping. Please check our  Shipping Information page to find out if shipping will be provided to your desired location.

What are your shipping times?
Our shipping time depends on the shipping destination. For detailed shipping information, please visit our Shipping Information page.

My product arrived damaged, what can I do?
In case of defective delivery, please contact us immediately at  info@calitar.com.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

ORDER/PAYMENT

What are your payment options?
You can find our payment terms under Shipping Information.

How do I reach the customer support?
For all request please send us an email at info@calitar.com.

Can you manufacture calibration targets with custom calibration patterns?
We will be pleased to manufacture custom products for you, please send us your product inquiry by email at info@calitar.com, we will contact you afterwards for further coordination.

Can you design a calibration target for me?
We will be happy to assist you with the design of your calibration pattern.  Please contact us at  info@calitar.com to discuss further details.

What calibration target dimensions should i choose for my application?
We have provided a blog post regarding this topic: https://calitar.com/Learn-more/Dimensioning-of-Targets/.

I have problems with camera calibration, could you help me?
We are happy to support you with any questions regarding camera calibration, please send us email at info@calitar.com with your request.